Miriam was born in Cuba arriving in Miami in 1995. She graduated with a degree in Chemical Engineering from the Instituto Superior Politécnico Jose Antonio Echeverria (ISPJAE) in Havana. She came to California in 1999 to work with a Fortune 500 company and joined CHIRLA in 2000 as the Information and Referrals Specialist for the toll-free hotline. As an immigrant, she has learned the difficulties of living in a foreign country, with different languages and cultures. For fifteen years she has handled thousands of calls a year through the toll-free CHIRLA Immigrant Access Hotline. She has received specialized training in wage theft, domestic violence, lesbian and gay issues, housing, access to benefits, worker’s rights, and the citizenship application process. She is bilingual (Spanish/English) and recently completed an extensive paralegal training on Immigration issues and is in the process of receiving Board of Immigration Appeals (BIA) Accreditation.